After every storm, the phone rings. Make sure it rings yours.

Yes — that’s the core use case. AVA handles unlimited concurrent calls. No hold queue, no busy signal, no temp staff needed when the hail hits. When 60 calls land in your first storm morning, every one gets answered on the first ring. We recommend tuning your storm-response routing rules ahead of season (insurance carrier paths, estimator overflow, residential vs. commercial split) so AVA knows what to do when every phone in the region is ringing.

Yes. During onboarding you define the claim intake fields your team needs — carrier name, policy number (if appropriate to ask), storm date, hail size if known, visible damage description, deductible context. AVA asks for them naturally during the call, logs photos the homeowner sends, and pushes the claim packet into your CRM so your estimator walks into the inspection prepared.

That’s exactly the qualification she’s trained to do. AVA distinguishes active emergency (water coming through the ceiling), insurance claim (storm damage with carrier intent), scheduled replacement (planned project), routine estimate (general inquiry), and tire-kicker (price-shopping only). Each routes differently — active emergencies get same-day inspections, claims get within-48-hour, estimates get the next available slot.

Direct API integrations with the major roofing CRMs and estimating platforms. When AVA qualifies a lead, she pushes it into your system with the full call transcript, customer photos via CompanyCam (if connected), carrier captured, hail event date, claim status, and damage type. Your office staff opens the morning to sorted leads, not voicemails to chase down.

No. AVA takes the pressure off in the moments your office can’t cover — storm-surge mornings, overnight insurance calls, weekend events, the lunch overflow when leads are stacking. Your office manager does the human work: handling difficult claim conversations, managing the install calendar, working with adjusters. AVA handles the volume so they can focus on the customers who need real expertise.

AVA routes commercial differently from residential. During setup you define what triggers the commercial path (square footage, property type, caller identifies as commercial / property mgr / facilities). Those calls go to your commercial estimator with the right qualifying questions asked. Residential storm-claim calls stay on the standard path.

After a storm, AVA takes inspection and claim calls in English or Spanish alike, matching whichever language the caller leads with. Additional languages are available on request. In storm markets with large bilingual populations — Texas, Florida, the Southeast, the urban Midwest — that means a Spanish-speaking homeowner with hail damage reaches a real conversation instead of a callback that never comes.

Most roofers are live in 7 days. We recommend 3–4 weeks of runway before your typical storm season so we can tune AVA against your historical call patterns and integrate with your roofing CRM. Map your insurance carriers, claim intake fields, and estimator routing rules up front; we handle the build. Pre-season setup beats storm-week scrambling every time.